Element New York Times Square West

311 West 39Th Street, New York, New York, United States, 10018  show map
 3 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Element New York Times Square West

Wi-Fi
Parking

Paid parking

Luggage storage
24-hour services

24-hour check-in

24-hour reception

Food/ Drinks

Bar/ Lounge area

Restaurant buffet

Snack bar

Breakfast room

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Spa and relaxation

Jacuzzi

Spa & wellness centre

Overview

Situated about 20 minutes' walk from Madison Square Park, the world-class Element New York Times Square West Hotel offers a sunbathing terrace and an outdoor swimming pool. Operating in New York since 2010, this hotel features eclectic architecture and modern comforts.

The property boasts a perfect location minutes away from Penn train station. The hotel offers perfect location 5 km from the center of New York.

Within walking distance of Times Square district with bars, restaurants and cafés.

9 Av - W 46 St bus stop is 150 meters from the hotel and a 5-minute walk takes guests to 42nd Street – Port Authority Bus Terminal underground station. La Guardia airport can be reached within 20 minutes' drive.

Rooms

Offering LCD TV, pay television, TV with satellite channels, a laptop safe and a kitchen, elegant guestrooms boast a fresh interior. Element New York Times Square West Hotel offers rooms with the river view. They also have a dishwasher, a fridge and a stove available for self-catering.

Eat & Drink

Guests can start a day with a delicious buffet breakfast in the lobby. The gourmet restaurant offers healthy local cuisine. Complimentary drinks are offered in the snack bar. Beer Authority NYC and Go! Go! Curry! are located within 100 meters away.

Services

Guests can make use of an elevator, parking and a gift shop on site.

Relax

On-site facilities for children include cots and a pool. Element New York Times Square West Hotel provides a gym and a fitness centre to help guests keep fit.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Paid Public parking is possible at a location nearby.

Year renovated:   2010.  Number of floors:   40.  Number of rooms:   411.

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Facilities

General

  • Non-smoking property
  • Wi-Fi
  • Paid parking
  • Safe deposit box
  • 24-hour check-in
  • 24-hour reception
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • Air conditioning in public areas
  • Luggage storage
  • Lift
  • ATM/Cash machine
  • Gift/Newsstand
  • Lobby
  • Smoke detectors

Sports & Fitness

  • Fitness centre

Services

  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Breakfast room
  • Restaurant buffet
  • Snack bar
  • Bar/ Lounge area
  • Free breakfast
  • Buffet breakfast

Meeting facilities

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children's facilities

  • Cots
  • High chairs
  • Children's pool

Leisure facilities

  • Outdoor swimming pool
  • Sun terrace
  • Leisure/ TV room
  • Spa & wellness centre
  • Jacuzzi

Room view

  • City view

Room facilities

  • Individual air conditioning
  • Individual heating
  • Free in-room safe
  • Mini-bar
  • Connecting rooms
  • Sitting area
  • Dressing area
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathtub shower combination
  • Hair dryer
  • Washing machine
  • Bathrobe
  • Toilet

Self-catering

  • Kitchen
  • Refrigerator
  • Microwave
  • Cookware/ Kitchen utensils

Media

  • Flat-screen TV
  • Internet television
  • Telephone
  • CD player
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

CHECK-IN / CHECK-OUT

Check-in from 3 pm FREE
Check-out until 12 pm FREE

Children and extra beds

There are no extra beds provided in a room. 

Pets

Pets are allowed on request.

How to reach hotel

hotel Element New York Times Square West New York location
Show big map »

Hotel Address:

311 West 39Th Street, New York, New York, United States, 10018

Get directions
City Centre
  • New York
    3.0 mi
Airports
Train Stations
  • Penn Station
    2000 ft
Underground stations
  • 42nd Street – Port Authority Bus Terminal
    1000 ft
  • 34th Street – Penn Station
    1700 ft
  • Bus stop
    400 ft
Restaurants
  • Shake Shack (cuisine: American)
    1200 ft
  • Tir na nOg, Times Square (cuisine: American, Irish)
    100 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2010
  • Number of floors:
    40
  • Number of rooms:
    411

Rooms and availability

Element New York Times Square West photos Room
Standard Room
City view
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed, 1 Double bed, 2 Double beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Smoking
    • Shower
    • Non-smoking
    • + More
  • General:High speed internet
  • Individual air conditioning
  • Safe deposit box
  • Facilities for disabled
  • Work desk
  • Ironing facilities
  • Dressing area
  • Wardrobe
  • Carpeted floor
  • Soundproofed windows
  • Connecting room
  • Ergonomic chair
  • Trousers press
  • Telephone
  • Alarm clock
  • Dustbin
  • Bathroom:Bathroom
  • Bathroom for disabled
  • Roll in shower
  • Hair dryer
  • Towels
  • Guest toiletries
  • Washing machine
  • Shower cap
  • Toilet
  • Bedding:Linen
  • Cots available
  • Hypoallergenic pillows
  • Dining:Mini-bar
  • Coffee/tea maker
  • Coffee machine
  • Kitchen/Kitchenette
  • Microwave
  • Refrigerator
  • Kitchenware
  • Stove
  • Dishwasher
  • Media:Flat-screen TV
  • VCR player
  • Wake up service
  • DVD player
  • Radio
Room Description:

This room features a 32-inch flat-screen TV, an iPod docking station and a desk.

Lower-Floor Room
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds or 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • Air conditioning
    • + More
  • General:High speed internet
  • Safe deposit box
  • Work desk
  • Ironing facilities
  • Connecting room
  • Ergonomic chair
  • Telephone
  • Bathroom:Hair dryer
  • Bedding:Hypoallergenic pillows
  • Dining:Coffee/tea maker
  • Kitchenette
  • Microwave
  • Refrigerator
  • Stove
  • Dishwasher
  • Media:Wake up service
  • DVD player
  • Radio
Room Description:

Standard|King Bed; Standard Non-smoking, Lower Floor, Heavenly Bed, Fully Equipped Kitchen, Full Hot Breakfast WDC Unrestricted

Element New York Times Square West photos Room Studio King
Studio
City view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Non-smoking
    • Air conditioning
    • + More
  • General:High speed internet
  • Safe deposit box
  • Work desk
  • Ironing facilities
  • Connecting room
  • Ergonomic chair
  • Telephone
  • Alarm clock
  • Bathroom:Bathroom for disabled
  • Hair dryer
  • Washing machine
  • Bedding:Hypoallergenic pillows
  • Dining:Coffee/tea maker
  • Kitchen/Kitchenette
  • Microwave
  • Refrigerator
  • Stove
  • Dishwasher
  • Media:Cable/satellite TV
  • Wake up service
  • DVD player
  • Radio
Room Description:

[NON-REFUNDABLE]-Studio

Lower Floors Studio
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds or 1 King-size bed

  • Check Prices
Element New York Times Square West photos Room
King Room
City view
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Smoking
    • Shower
    • Coffee machine
    • + More
  • General:Internet access
  • Safe deposit box
  • Facilities for disabled
  • Work desk
  • Ironing facilities
  • Dressing area
  • Wardrobe
  • Carpeted floor
  • Soundproofed windows
  • Connecting room
  • Telephone
  • Alarm clock
  • Dustbin
  • Bathroom:Bathroom
  • Bathroom for disabled
  • Roll in shower
  • Hair dryer
  • Towels
  • Guest toiletries
  • Washing machine
  • Shower cap
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Kitchen/Kitchenette
  • Microwave
  • Refrigerator
  • Kitchenware
  • Dishwasher
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • Computer hookup
  • DVD player
  • Radio
Room Description:

Guests love Grandview Kings, not just for the unobstructed views of Manhattan's West Side, but for the spacious floor plan that offers plenty of room to move. Simmons Beautyrest King beds guarantee a comfortable sleep, unless guests can't ignore what's outside the windows, especially the night views. Every guest of Distrikt experiences the same great amenities including nightly turndown service with Le Belge Chocolates and a weather card, a welcome letter and treat, complimentary WIFI, complimentary digital subscription to the New York Times online during their stay, and lobby beverages all day and night. NOTE: This is a non refundable room; reservations cannot be modified or cancelled once booked.

Standard Lower Floors King Room
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds or 1 King-size bed

  • Check Prices
Room Description:

1K BED:STANDARD NON-SMOKING:LOWER FLOOR :HEAVENLY BED: FULLY EQUIPPED KITCHEN:FULL HOT BREAKFAST

Element New York Times Square West photos Room
King Suite
City view
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed, 2 Single beds, 2 Single beds or 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Air conditioning
    • + More
  • General:Internet access
  • Safe
  • Alarm clock
  • Bathroom:Bathroom for disabled
  • Hair dryer
  • Washing machine
  • Dining:Kitchen/Kitchenette
  • Fridge
  • Media:Cable/satellite TV
  • 220 V AC
  • Computer hookup
  • Radio
Room Description:

1K BED:1 BEDROOM SUITE NON-SMOKING:FULLY EQUIPPED KITCHEN:FULL HOT BREAKFAST:HEAVENLY BED:LOWER

One-Bedroom Lower Floors King Suite
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds or 1 King-size bed

  • Check Prices
Room Description:

1K BED:1 BEDROOM SUITE NON-SMOKING:FULLY EQUIPPED KITCHEN:LOWER FLOOR:HEAVENLY BED :FULL HOT

Element New York Times Square West photos Room
King Studio
City view
  • Room size:

    390 sq. feet

  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed, 1 Single bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Non-smoking
    • Coffee machine
    • + More
  • General:Internet access
  • Safe deposit box
  • Work desk
  • Ironing facilities
  • Dressing area
  • Wardrobe
  • Carpeted floor
  • Soundproofed windows
  • Telephone
  • Alarm clock
  • Dustbin
  • Bathroom:Bathroom
  • Bathroom for disabled
  • Hair dryer
  • Towels
  • Guest toiletries
  • Washing machine
  • Shower cap
  • Toilet
  • Bedding:Linen
  • Dining:Coffee/tea maker
  • Kitchen/Kitchenette
  • Microwave
  • Toaster
  • Refrigerator
  • Kitchenware
  • Stove
  • Dishwasher
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • Computer hookup
  • DVD player
  • Radio
Room Description:

Studio features a fully equipped kitchenette, an open living area with a 32-inch flat-screen TV, and an iPod docking station.

Lower Floors King Studio
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds or 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Non-smoking
    • + More
  • General:Telephone
  • Dining:Kitchen
  • Media:TV
Room Description:

Standard|King Bed; Studio Non-smoking, Lower Floor, Heavenly Bed, Fully Equipped Kitchen, Full Hot Breakfast WDC Unrestricted

Standard Triple Room
  • Max occupancy:

    4 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
  • General:Individual air conditioning
  • Trousers press
  • Alarm clock
  • Bathroom:Hair dryer
  • Bedding:Cots available
  • Dining:Mini-bar
  • Media:Cable TV
  • VCR player
  • Radio
Room Description:

Standard|TRIPLE STANDARD

Wheelchair Accessible Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
  • General:Alarm clock
  • Bathroom:Hair dryer
  • Media:Cable TV
Room Description:

Standard|Room - Wheelchair Adapted

Element New York Times Square West photos Room
One-Bedroom Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Single bed, 2 Single beds or 1 King-size bed, 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Non-smoking
    • Coffee machine
    • + More
  • General:High speed internet
  • Safe deposit box
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Wardrobe
  • Carpeted floor
  • Soundproofed windows
  • Connecting room
  • Ergonomic chair
  • Telephone
  • Alarm clock
  • Dustbin
  • Bathroom:Bathroom
  • Bathroom for disabled
  • Hair dryer
  • Towels
  • Guest toiletries
  • Washing machine
  • Shower cap
  • Toilet
  • Bedding:Linen
  • Hypoallergenic pillows
  • Dining:Coffee/tea maker
  • Kitchen/Kitchenette
  • Microwave
  • Refrigerator
  • Kitchenware
  • Stove
  • Dishwasher
  • Media:Flat-screen TV
  • Wake up service
  • DVD player
  • Radio
Room Description:

Suite features a fully equipped kitchenette and a separate living room with a 32-inch flat-screen TV.

One-Bedroom Lower Floors Suite
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds or 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Non-smoking
    • + More
  • General:Telephone
  • Dining:Kitchen
  • Media:TV
Room Description:

Suite|King Bed; 1 Bedroom Suite Non-smoking, Lower Floor, Heavenly Bed, Fully Equipped Kitchen, Full Hot Breakfast WDC Unrestricted

Standard Quadruple Room
  • Max occupancy:

    4 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
  • General:Alarm clock
  • Bathroom:Hair dryer
  • Media:Cable TV
Room Description:

Standard|QUADRUPLE STANDARD

Flat
  • Max occupancy:

    4 persons

  • Bed type:

    2 Double beds

  • Check Prices
Room Description:

This room features a 32-inch flat-screen TV, an iPod docking station and a desk.

Family Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

Standard|Family Room

Family King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Family King Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Family King Studio
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

Standard|Studio View King-Double (Family Plan)

Deluxe Single Room
  • Max occupancy:

    6 persons

  • Bed type:

    1 Single bed, 2 Double beds, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Non-smoking
    • Air conditioning
    • + More
  • General:High speed internet
  • Safe deposit box
  • Work desk
  • Ironing facilities
  • Connecting room
  • Ergonomic chair
  • Telephone
  • Alarm clock
  • Bathroom:Bathroom for disabled
  • Hair dryer
  • Washing machine
  • Bedding:Hypoallergenic pillows
  • Dining:Mini-bar
  • Coffee/tea maker
  • Kitchen/Kitchenette
  • Microwave
  • Refrigerator
  • Stove
  • Dishwasher
  • Media:Cable/satellite TV
  • 220 V AC
  • Wake up service
  • Computer hookup
  • DVD player
  • CD player
  • Radio
Room Description:

SGL - DELUXE DOUBLE DOUBLE ROOM. BED & BREAKFAST. Standard rate

Element New York Times Square West photos Exterior
Deluxe Studio
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds or 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Non-smoking
    • Air conditioning
    • + More
  • General:High speed internet
  • Safe deposit box
  • Work desk
  • Ironing facilities
  • Connecting room
  • Ergonomic chair
  • Telephone
  • Bathroom:Hair dryer
  • Bedding:Hypoallergenic pillows
  • Dining:Coffee/tea maker
  • Kitchenette
  • Microwave
  • Refrigerator
  • Stove
  • Dishwasher
  • Media:Wake up service
  • DVD player
  • Radio
Deluxe King Studio
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds or 1 King-size bed

  • Check Prices
Room Description:

1K BED:STUDIO NON-SMOKING:FULLY EQUIPPED KITCHEN:FULL HOT BREAKFAST:HEAVENLY BED :DELUXE ROOM

Deluxe Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons, 2 Double beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Air conditioning
    • + More
  • General:Internet access
  • Safe
  • Telephone
  • Bathroom:Bathroom for disabled
  • Hair dryer
  • Washing machine
  • Dining:Kitchen/Kitchenette
  • Fridge
  • Media:Cable/satellite TV
  • Radio
Room Description:

Deluxe|Triple Room Deluxe Double

Deluxe Quadruple Room
  • Max occupancy:

    4 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Air conditioning
    • + More
  • General:Internet access
  • Safe
  • Telephone
  • Bathroom:Bathroom for disabled
  • Hair dryer
  • Washing machine
  • Dining:Kitchen/Kitchenette
  • Fridge
  • Media:Cable/satellite TV
  • Radio
Room Description:

Deluxe Double Room. BED & BREAKFAST. Standard rate

Luxury Room
  • Max occupancy:

    3 persons

  • Bed type:

    2 Double beds, 1 Bed in shared room

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
  • General:Alarm clock
  • Bathroom:Hair dryer
  • Media:Cable TV
Room Description:

Deluxe|Luxury Room - 2 double beds

Element New York Times Square West Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

What's nearby

Tourist attractions

Places of interest

Sport related

Amusement

Historical sites

Museums

Halls

Universities, Institutes

  • Turner School400 ft
  • Taylor Business Institute400 ft
  • Spanish-American Institute1400 ft

Underground stations

Local attractions

  • Eataly5000 ft
    200 5th Avenue
  • Flatiron Building5100 ft
    175 5th Ave At 23rd St.
  • St. Bartholomew\'s Church5100 ft
    109 E 50th St at Park Ave.
  • Paley Park5000 ft
    3 E 53rd St
  • Museum of Arts and Design5100 ft
    2 Columbus Circle

Near the hotel

  • Top of the Rock Observation Deck3700 ft
    30 Rockefeller Center Enter on West 50th Street, between 5th & 6th Avenues
  • Madame Tussauds New York 1000 ft
    234 W 42nd St
  • Shubert Theatre800 ft
    330 W 42nd Street, New York City
  • Yankees Clubhouse Shop Times Square1000 ft
    245 W 42nd St
  • Drama Book Shop 600 ft
    250 W 40th St
  • Meatpacking District800 ft
    West of Eighth Avenue
  • Ripley\'s Believe It or Not - Times Square1000 ft
    234 West 42nd Street

Restaurants nearby

  • Shake Shack1200 ft

    Address: 691 8th Avenue
    Phone: 6464350135

    76% likes this, based on 1237 reviews
    Cuisine: American
    Price Range: USD 11 - USD 16

  • Rinconcito Mexicano100 ft

    Address: 307 West 39th Street
    Phone: (212) 268-1704

    51% likes this, based on 24 reviews
    Cuisine: Mexican

  • Capizzi800 ft

    Address: 547 9th Ave
    Phone: 212-695-6900

    72% likes this, based on 597 reviews
    Cuisine: Italian
    Price Range: USD 11 - USD 31

  • Tir na nOg, Times Square100 ft

    Address: 315 West 39th Street
    Phone: 212-760-0072

    70% likes this, based on 133 reviews
    Cuisine: American, Irish
    Price Range: USD 12 - USD 45

  • Beer Authority NYC300 ft

    Address: 613 8th Avenue
    Phone: 212-510-8415

    70% likes this, based on 123 reviews
    Cuisine: American, Irish

Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2010
  • Number of floors:
    40
  • Number of rooms:
    411

Element New York Times Square West Reviews

Guest reviews are submitted by our customers after their stay at Element New York Times Square West

Average guest rating

8.4out of 10
Superb
Based on 1900 reviews

Guest reviews

  • Group of friends
    7.8

    Comfort of the room - Very Clean

    The continental breakfast replenishment was slow and the toaster was broken during the duration of all our stay... They should be equipped to fix or replace thing like this

  • Single
    9.2

    I felt that the room was very well appointed and comfortable.

    The wait for the elevator became really annoying and their was never enough seating for all the guests at breakfast. It was just too crowded and not very well organized. Because of this, we chose to eat out every morning. Even though I loved the actual room, I probably would not stay at this hotel again. It was just too congested. Once you left your room in the morning, to go down to the lobby, you had no idea how long it would take to get back up.

  • Older travelers
    6.4

    employees were great

    trash wasn't emptied and no bath clothes were put in our room on the second day food was cold

  • Couple
    9.6

    I enjoyed the comfort of the lunch area. The books laying around, the computers for internet access, the lounge atmosphere... All were great.

  • Older travelers
    8.2

    Rate, location, comfort. We stayed here on our honeymoon and our room was upgraded -- beautiful! We appreciated the gesture.

    This is for information only. As someone who works in the travel industry (an executive with an airline that serves ewr), I think it's useful to provide constructive feedback. There were two issues that may be helpful for hotel management to be aware of. During our stay, the sprinkler system activated in room 4005, four floors above us. We were in 3605. As water began to pour from the light fixture in our shower cabinet, we contacted the front desk to report it. We were advised not to use the light in the cabinet -- sound advice, for sure. However, it seemed odd that no one followed up with us the following day, or any other day, to ensure that the light was functioning properly and that we were indeed safe to use it. Given that water and electricity do not mix well, this lack of a follow up seemed odd to us. The second issue was more amusing than anything else. Your housekeeping regime would benefit from a lesson in consistency. We were here for seven nights/eight days, and not once did our housekeeper manage to replace the items in our room properly. We would receive a bath towel but no face cloths. Or, we would get no bath towels but no coffee cups. One day, we received four coffee cups and one lid. On our final night, we arrived home to find that our toilet paper had not been replaced, even though the paper roll was obviously in the trash can the housekeeper had emptied. That same night, we had no face cloths (again) and no soap (shower gel). Again, I want to emphasize that this was not a major issue for us -- it was more amusing than anything else. Nor will it prevent us from recommending the Element to our family and friends. It is a wonderful property and we will be pleased to return again in the future. However, it is the little things that sometimes make a difference, and it is in this spirit that we pass along our remarks.

  • Group of friends
    5.0

    The daily breakfast provided help start the day.

    During my week's stay at the hotel, I have trouble getting the housekeeping to clean my room on a daily basis. They keep skipping my room and I have to call up the housekeeping manager in order to get my room clean. Moreover, the housekeeper would forget to replace my towels, paper towels, empty my trash, kleenex etc. Also my room key keeps failing on me and I have to have my key re-issue everytime I return to my room. It was a frustrating experience. Plus the hotel elevators keep breaking down during my stay. It is at least a 10-minute wait time for the lifts (up or down).

  • Older travelers
    9.2

    Compact but good size room with kitchen facilities. Good value.

  • Couple
    9.2

    Location Location Location. Fantastic rooms great comfortable beds

  • Couple
    7.0

    Nice, clean and cozy hotel with great views to Hudson River and Empire State. Recommended for its great position near Times Square.

    Poor and horrible breakfast. We were lucky that the Starbucks was just right on the corner.

  • Group of friends
    8.2

    Confort,location,good price/quality

  • Couple
    9.6

    Great location to maneuver around within the city. Within walking distance of metro station. Had free bikes to rent for biking. The fact that the hotel is striving to be environmental friendly by having a recycle bin, refillable shampoo/conditioner dispenser, etc.

    Just had missing shower towels on one of the nights. However, the front desk was nice about it and gave fresh warm towels.

  • Couple
    8.8

    Breakfast and drink inclusion, great rooms and facilities, good location.

    Problems with the lifts constantly and always full.

  • Couple
    8.2

    The Hotel is very well located, having Times Square a few blocks away. It is a great location for anyone looking to do some shopping without having to move around the city too much.

    The elevator truly is slow. There are 40 floors and that means a lot of people going up and down. Nothing major, but it is something that could definitely be improved.

  • Older travelers
    8.8

    The bed is amazing. Loved the location, right around the corner from Times Square.

    Would have been nice to have a restuarant/bar on sight.

  • Group of friends
    8.2

    Rooms are spacious and hotel is new

    Breakfast Room is too small and too busy for the size of hotel.The buffet offers a very poor selection.

How to reach hotel

hotel Element New York Times Square West New York location
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Hotel Address:

311 West 39Th Street, New York, New York, United States, 10018

Get directions
City Centre
  • New York
    3.0 mi
Airports
Train Stations
  • Penn Station
    2000 ft
Underground stations
  • 42nd Street – Port Authority Bus Terminal
    1000 ft
  • 34th Street – Penn Station
    1700 ft
  • Bus stop
    400 ft
Restaurants
  • Shake Shack (cuisine: American)
    1200 ft
  • Tir na nOg, Times Square (cuisine: American, Irish)
    100 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2010
  • Number of floors:
    40
  • Number of rooms:
    411